Frequently Asked Questions

Product & Nutrition

  • Both drinks taste delicious and both are gut friendly! Hip Pop Kombucha uses a friendly live culture called a SCOBY to ferment tea into a new delicious liquid. The SCOBY changes the tea's flavours and chemical structure to taste tangy and refreshingly great! The living cultures are kind on the gut so you can feel good about enjoying it too!

    Alternatively, Hip Pop Fibre Fizz is not tea based. Instead it combines fruit, a diverse fibre blend and apple cider vinegar to create a tasty and refreshing fizzy drink which is also friendly on the tummy!

    No nasties are present in either drinks! All details, ingredients and nutritional information are on our cans and website for your easy reference!

  • Hip Pop Kombucha does not contain any nasties or artificial sweeteners! It does contain a small amount of cane sugar necessary for the fermentation process.

    Hip Pop Fibre Fizz does not contain nasties, is low in calories and has no artificial sweeteners. It contains naturally occurring sugars from the fruit used in the drink.

    All details, ingredients and nutritional information are on our cans and website for your easy reference!

  • Hip Pop drinks are deliciously flavoured using fruit juices and natural flavourings derived from natural raw materials.

  • Yes, our drinks are pasteurised.

  • Yes, they are suitable for vegans and vegetarians but are not certified as such.

  • There is more alcohol in a very ripe banana or a burger bun! Because our Kombuchas are fermented, they contain a tiny trace amount of alcohol (<0.1%) as a natural result of the process. But in Hip Pop Kombuchas, the great news is it is so small, it is still classed as a non-alcoholic beverage!

    Our Fibre Fizz do not contain any trace of alcohol.

  • Hip Pop Kombucha does contain a small amount of naturally occurring caffeine from the tea ingredient. But to put it in perspective, there’s about twice as much caffeine in an ordinary cup of hot tea and the same amount of caffeine in a slice of dark chocolate cake!

    Our Fibre Fizz does not contain any caffeine.

  • We would always recommend consulting your doctor or midwife first if you’re pregnant and want to enjoy one of our delicious drinks. All details, ingredients and nutritional information are on our cans and website for your easy reference!

  • We would always recommend consulting your doctor or health professional first if you’re diabetic and want to enjoy one of our delicious drinks. All details, ingredients and nutritional information are on our cans and website for your easy reference!

  • No, Hip Pop drinks are not certified Halal.

  • No, Hip Pop drinks are not certified Kosher.

Customer Service & Ordering

  • Check out our store locator on the website which lists all our supermarket stockists  Or pop into one of our many independent cafes, delis or shops on a high street near you!

  • Have you checked your tracking link?  This is the best way to track your order!  If you need further help, please email our friendly Customer Service team at: hello@drinkhippop.com or call us on 0161 401 2191.

  • Please email our friendly Customer Service team at: hello@drinkhippop.com attaching photos of the damage and giving us as much information as possible and we’ll be happy to help!

  • Please email our friendly Customer Service team at: hello@drinkhippop.com or call us on 0161 401 2191.

  • Please contact our helpful Customer Service team at:  hello@drinkhippop.com or call us on 0161 401 2191.

  • Please contact our friendly Customer Service team at:  hello@drinkhippop.com or call us on 0161 401 2191.

  • Feel free to email us at hello@drinkhippop.com or call us on 0161 401 2191 where our team will be happy to help you.

  • Our full refund policy is published on our website here for your reference: https://drinkhippop.com/policies/refund-policy

Subscriptions

  • Yes, you can manage this through your account, email us at hello@drinkhippop.com or call us on 0161 401 2191 where our friendly team will be happy to help you.

  • You can manage this yourself through your account, email us at hello@drinkhippop.com or call us on 0161 401 2191 where our team will be happy to help you.

  • Not yet, no, we do not offer bespoke boxes but we do have delicious mixed cases giving you a variety of flavours to try all in one delivery.

  • Yes, you can manage this through your account, email us at hello@drinkhippop.com or call us on 0161 401 2191 where our friendly team will be happy to help you.